Circumstances in which returns and/or exchanges are allowed

• We permit returns and/or exchanges in the following instances:
• The incorrect product has been delivered to you.
• The product delivered to you is damaged or defective.
• You do not want the product which was delivered to you.
• The product has the incorrect size or specifications.

When a return and/or exchange needs to be initiated

• Returns and/or exchanges need to be initiated within seven days of delivery of the product having been delivered to you.

The choices you have upon returning the product

• When a product is returned to us you can:
• Have the amount refunded to you.
• Have the product replaced/exchanged.

How a return and/or exchange is initiated

• All returns and/or exchanges shall be initiated by means of an email sent to norman@cscd.co.za setting out:
• the reason for the return.
• whether you would like a refund or a replacement.
• if you would like the product to be collected, the address from where the product needs to be collected from.

Condition of the product returned

• In returning the product to us, the following shall apply. The product needs to be:
• In the original packaging.
• Packaged and wrapped correctly and safely by you.

Manner of return

• We will send a courier to your address to collect the product.
• Our fee, should we be required to collect the product from you shall be the following: COURIER AND PACKAGING COSTS.

What will happen once a product is returned

• Once returned, and subject to a product inspection, you will either receive a refund or a replacement, as per your preference.

Product inspection

• Once returned, and prior to accepting such return, we will be permitted to inspect the product.
• Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.